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March 04, 2020

eTravel World

eTravel Stage Day 1

March 04, 2020
10:30 - 18:00 h

Hall 6.1, eTravel Stage

Product news on payment solutions; focus on super apps and chatbots; current insights on digitisation in tourism from Switzerland and Germany. Detailed event descriptions will be available here shortly.

Destinations

Keynote Panel: Re-thinking Tourism Success: Managing Destinations For Sustainable Growth

March 04, 2020
11:00 - 11:45 h

CityCube Berlin, Hall A1

  • Exclusively at ITB: the new OECD report "Tourism Trends and Policies 2020"
  • Costs and benefits of tourism for destinations. 
  • Implications of sustainable tourism growth. 
  • Valuable insights into international best practice examples. 
  • How to spread the benefits of tourism more efficiently, enhance connectivity, mainstream sustainable policies and practices, leverage technology as a tool for destination management, and better measure the territorial dimension of tourism.
  • On the panel: tour operators from key source markets, rural and urban tourism destinations in Europe and Asia.

Future

ITB Keynote Panel: The Future Of The Tourism Industry In Times Of Digital Disruption, Climate Emergency, And Thomas Cook & Co

March 04, 2020
12:00 - 12:45 h

CityCube Berlin, Hall A4/A5

  • Disruptive technological developments, unmistakable climate crisis, bankruptcies like Thomas Cook, geopolitical trouble spots and threatening world recession, dramatic overtourism and much more. 
  • The global tourism industry in times of the perfect storm. 
  • What structural changes are to be expected in the European and global tourism industry? 
  • What will digital technologies achieve in the travel distribution of the future and how will artificial intelligence develop? 
  • How will people travel in the future and what role will sustainability play?

Destinations

Keynote Panel: Responsible Tourism Destinations: Roadmap To A “High Ambition Scenario”

March 04, 2020
12:00 - 12:45 h

CityCube Berlin, Hall A1

-In Cooperation with UNWTO-

  • Climate Protection Goals of the UN Climate Change Conference COP 25 in Madrid.Ambitious climate protection goals also for the tourism industry.
  • To what extent is global tourism affected?
  • What does the UNWTO´s "high ambition scenario" on climate protection measures in global tourism look like?
  • What are the highlights of the latest UNWTO study?
  • Is not travelling one of the recommendations on the list?

eTravel World

Overtourism And Visitor Flows - An Iterative Approach

March 04, 2020
12:45 - 13:15 h

Hall 7.1b, eTravel Lab

  • How important are targeted data collection processes for the management of mobility systems in tourism
  • Best practice example of our Sense-Plan-Act paradigm using the visitor guidance system at Schönbrunn Palace in Vienna

Destinations

Expedition Cruises: Tourism In Fragile Ecosystems

March 04, 2020
13:00 - 13:45 h

CityCube Berlin, Hall A1

  • Expedition cruises: a fast and rapidly growing market segment. 
  • Uniqueness, authenticity and luxury on board of small high-tech ships at an ultra-exclusive level of comfort in remote regions of the world.
  • What are the operational and logistical challenges in remote regions of the world? 
  • How do shipping companies deal with the ecological challenges? 
  • How can expedition cruises be made environmentally friendly and how can luxury and sustainability be reconciled? 
  • Above all, will the announced armada of new ships lead to overtourism in the Arctic and Antarctic as well?

Future

ITB Executive Panel: Tours, Activities & Attractions

March 04, 2020
13:00 - 13:45 h

CityCube Berlin, Hall A4/A5

-In Cooperation with Arival- 

  • Tours, Activities & Attractions as in-destination services are a strategic mega topic. 
  • Tourists all over the world want special experiences in their destinations, they expect tailor-made offers and are prepared to spend more money on them.
  • How can this huge potential be tapped, and how can the technological challenges be overcome?
  • Are we experiencing a "quantum leap" in the individualization of travel offers, and can travel providers finally go back to differentiating themselves in terms of the quality of their offers?
  • This session will feature new insights from the first global study of this important sector, in partnership between Arival and ITB.

eTravel World

How To Engage With Your Chinese Visitors And Achieve The Best Customer Journey

March 04, 2020
14:00 - 14:30 h

Hall 6.1, eTravel Stage

  • 220 million Chinese tourists will travel outside China
  • How are you going to engage with your Chinese visitors and provide them a unique customer journey?
  • Experiences and learnings about how you can connect to your Chinese tourists
  • Get inspired on what´s possible with customer journeys within WeChat

eTravel World

Tips For More Direct Bookings Through Affiliate Partners

March 04, 2020
15:00 - 15:30 h

Hall 6.1, eTravel Stage

  • What is Affiliate Marketing and which partner models are there especially for the travel industry?
  • What do you need to consider when working with affiliate partners?
  • Practical tips for more direct bookings and best practice examples

Deep Dive Sessions

Enhancing Destination Resilience

March 04, 2020
15:00 - 15:45 h

CityCube Berlin, Cube Club

Mini Master Class for Policy Makers with the Global Travel and Tourism Resilience Council

  • Overview of resilience and how it is incorporated in crisis management planning
  • Sustainability: how to identify risks and planning for them
  • How to use data to ensure sustainable resilience
  • Examples of sustainable resiliency highlighting key actions

Business Travel

Business Travel 2020 - Destination: „Ecologically Effective“

March 04, 2020
15:05 - 15:45 h

Convention Hall 7.1a, Auditorium New York 1

  • VDR theme year sustainability
  • Best practice: sustainable mobility in companies
  • VDR´s sustainability initiative "Miles to Trees"  

Destinations

ITB Ministers’ Roundtable: Sustainable Destination Best Practices

March 04, 2020
17:00 - 17:45 h

CityCube Berlin, Hall A1

  • Neglecting sustainability destroys the environment and culture, the local population revolts and tourists become discouraged.
  • Sustainability: the most important principle of destination planning.
  • Today: considerable differences in sustainability efforts.
  • Best practice countries explain their formulas for success.
  • Which policy measures can be used to achieve progress in sustainability and which measures are unsuccessful?
  • What economic successes do sustainability advances bring? What are the most difficult hurdles?

eTravel World

New Work: Technical And Human

March 04, 2020
17:30 - 18:00 h

Hall 6.1, eTravel Stage

  • The future of tourism has been a network company without an office since the end of 2013.
  • Which digital tools are used?
  • How do you implement large projects?
  • How does this work on a personal level? A concrete best-practice example of New Work with insights behind the scenes.

March 05, 2020

Wellness

Tourism Health Market In Sri Lanka: Challenges Of Ayurveda

March 05, 2020
11:00 - 11:25 h

CityCube Berlin, Hall A1

Business Travel

Door-To-Door & Beyond - Smart Mobility For Business Travelers

March 05, 2020
11:00 - 11:45 h

Convention Hall 7.1a, Auditorium New York 1

  • Door-to-door planning of business trips
  • Integration of First & Last Mile Services
  • On-demand shuttles for business travelers

eTravel World

Destination Success Story - The Geocaching Made In Nouvelle-Aquitaine

March 05, 2020
11:15 - 11:45 h

Hall 7.1b, eTravel Lab

  • Best Case: How to use geocaching to support a sustainable tourism?
  • With more than 720,000 players in 2018, "Terra Aventura" has won the hearts of many tourists

Wellness

Best Practice: Concepts For Active And Sustainable Lifestyle Changing Processes

March 05, 2020
11:25 - 11:45 h

CityCube Berlin, Hall A1

  • Supporting self-healing skills through:
  • Natural Food - What is natural food and what does denatured food do in our body
  • Natural remedies and their effects
  • Biomechanical balance - What are the consequences of permanent sitting on our physical and psychological state?
  • The importance of the parasympathetic nervous system - what possibilities are there to support recovery.

Marketing

ITB CEO Interview: Operating In Unprecedented Times

March 05, 2020
12:00 - 12:45 h

CityCube Berlin, Hall A4/A5

  • TUI’s CEO has been orchestrating a major pivot for years.
  • The transformation saw this legacy tour operator become a deeply vertically integrated travel business with significant assets in multiple supplier categories. 
  • In the wake of Thomas Cook’s demise, a new wave of opportunities and challenges now require a renewed emphasis. 
  • Back for a second year at ITB, Fritz Joussen and Philip Wolf’s conversation on stage should not be missed.

eTravel World

Digital Nudging 2020: Has Sustainability A Relevance For Travel Decisions?

March 05, 2020
12:45 - 13:15 h

Hall 7.1b, eTravel Lab

  • 7 steps to the effectiveness of sustainability in e-tourism
  • Best practice on how to combine e-commerce and sustainable travel offers
  • Can nudging be helpful with travel decisions?
  • Recommendations based on the study "Digital Nudging in Tourism 2020

Marketing

ITB Executive Interview: AWS + Travel

March 05, 2020
14:00 - 14:45 h

CityCube Berlin, Hall A4/A5

  • What do Expedia, Airbnb, Korean Air, Qantas, Best Western and Choice Hotels all have in common? They’re all building their business on AWS.
  • Amazon’s growth trajectory has resulted in the creation of enormous digital and infrastructure assets, most notably Amazon Web Services (AWS) and many travel and hospitality companies are leveraging AWS to help enhance their customer experiences and increase operational efficiency
  • David Peller leads global teams across the Travel, Hospitality, Transportation and Logistics Industries. 
  • His insight and experience will make this session a conference highlight.

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